Nilex Enterprise®
To speed up the registering of helpdesk cases reported by telephone, Nilex has developed a CTI module(Computer Telephony Integration). With this module the case handler can see who is calling before the phone call is answered, and can prepare himself by looking up the user’s earlier cases, both open and closed, in a pop-up window.
Productsheet - CTI.pdf
Nilex in Helsingborg AB     Brunnbäcksgatan 17, SE-252 31 HELSINGBORG     Phone: +46(0)42-18 00 50    E-mail: or    Fax: +46(0)42-210776
© Copyright Nilex in Helsingborg AB 2010  All rights reserved