Nilex applications have been designed to support ITIL processes. We were one of the first companies in Scandinavia, which were ITIL-certified. This means that with our expertise we can provide our customers with advice on how they best implement ITIL in their company.

A Service Desk designed with ITIL initiatives uses a standard set of best practices for lowering costs and improving the quality of IT service delivery. The aim of a Service Desk is to act as the operational interface between the IT organization and its customers, for achieving an organization’s goals.