Nilex SLA Module is a support tool for Service Management organizations that want to secure the quality of their service, or has specific actions for how service towards its clients should be handled.
Nilex SLA Module makes it possible to configure and work according to detailed Service Level Agreement that describe which action should be taken. These services includes specifications on Service Levels, Response Time, Equipment, Pricing and Information Flow. All information is presented in an easy way and supports Service Desk personel in their daily work. Nilex SLA Module also supplies management with extensive report functionality to present the quality and support delivered.